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Read Larry A. Brown’s digital book on how Cisco saved millions of dollars by using the VOCAL™ process to transform its relationships with key customers. You could, too.

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Real Results

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Increased the reliability of a national data network at a telecommunications giant headquartered in the Midwest by reducing its total network downtime an astounding 50-fold from an average of 9 hours annually to only 11 minutes per year.

Reduced time-to-market 63% to and customer-found defects 85% at a major cable company on the East Coast by pushing quality improvement and defect detection upstream in its supplier’s new product introduction process.

Implemented three transportation and logistics cost-reduction projects that are calculated to save millions of dollars over the next five years at a West Coast manufacturer of optical transmission equipment for the service provider market.

Improved profitability at a leading software application firm in the Mountain West by slashing underperforming part numbers (SKUs) by over 60%, saving more than $9M per year in manufacturing, localization, freight and warehousing costs.

Cut software upgrade time on a 500-device data network from six months to less than four weeks at a major East Coast service provider, a six-fold reduction with no unplanned outages for end users. This led directly to $5M in new business for the supplier that sponsored the project.

Latest Blog Posts

ProcessProud Success at Secure Capital Network
January 23, 2012
ProcessProud recently completed an exciting project at Secure Capital Network, a Utah based start-up firm. SCN is a pioneer in the automation and streamlining of financial transactions between lenders and borrowers in the highly competitive private capital secured real estate industry. My role was to construct a cost-benefit analysis model that SCN could use to [...]
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Have You Stretched Your Workforce Too Thin?
January 28, 2011
According to a MetLife, Inc. study released in 2010, many companies reacted to the Great Recession by increasing employees’ workloads. Forty percent of employees surveyed for the study said their workload had increased in the last 12 months.   That could be good or bad.   Adding to your people’s workload could be good if they have [...]
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Hanging Out ProcessProud’s E-Shingle
March 15, 2010
Dear Friends,   Welcome! I’m delighted to hang out our consulting e-shingle and invite you into our new ProcessProud website!    What’s an “e-shingle” you ask and how is hanging it out a good thing? The word shingle is, among other meanings, an American idiom for a commercial sign, especially the kind used to mark the location of [...]
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What We Do

ProcessProud is an independent consultancy that partners with you to optimize your business processes. With over 25 years of process reengineering and problem-solving success in the field, we help you to be proud of your processes and the consistent, predictable results they produce for the long-term success of your customers and your business.